Every driver or delivery person who uses the Quiif platform has a responsibility to drive safely and follow their jurisdictions established rules of the road and all applicable laws. If your ratings fall bellow 3 stars, the driver or delivery person may lose access to their account, as stated in their Platform Access Agreement with Quiif

What is dangerous driving?

Examples include:

Distracted driving

• According to our partners at the Governors Highway Safety Association (GHSA), distraction can take many forms—from phone handling or texting to drinking a cup of coffee or adjusting your visor—and those behaviors may take a driver’s focus off the road.
• Drowsy driving is a form of distracted driving. Read the Drowsy Driving Policy here.

Not following traffic laws

We expect everyone who uses the Quiif platform to do their part and follow local traffic laws and regulations. That includes:

• Following signs, traffic lights, and signals
• Turning only where permitted
• Signaling before turning or changing lanes
• Yielding the right of way to pedestrian
• Not driving or stopping in a bike lane or crosswalk

Aggressive driving

Examples of aggressive driving include:

• Speeding
• Braking suddenly
• Tailgating
• Abruptly accelerating or stopping
• Swerving, including into pedestrian walkways or bike lanes

Driving under the influence

• Using or being under the influence of alcohol or other drugs when using the Driver app
• Quiif has a Zero Tolerance Policy on driving under the influence; you can find more information about this policy here.

How does Quiif identify dangerous driving?

Riders can submit a review or contact customer support and report instances when a driver drove dangerously. Reports of unsafe driving may include any complaint about a driver’s operation of a vehicle that resulted in an unsafe, high-risk, or dangerous experience for the rider. 

How does a rider let Quiif know about the way a driver is driving?

Quiif is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by writing s review on the driver or reaching out to our customer support team.

What happens to the driver if unsafe driving behaviors are identified?

If dangerous driving is identified, whether through a rider review or phone call, a driver receives a message letting them know about the issue. We also let them know that serious or repeated instances of unsafe driving can result in their loss of access to Quiif site or app. If a driver has repeated incidents of dangerous driving, we’ll let them know that their account is at risk of deactivation if the action continues.

Will a driver be affected by false rider reports?

Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Quiif platform. Users who submit false information to Quiif or otherwise engage in fraudulent activity violate Quiif’s Community Guidelines and risk losing access to the Quiif platform.

* For more information about the types of conduct that can cause a user to lose access to the Quiif platform, read our Community Guidelines; go here to understand why drivers and delivery people lose account access.

Note: Our Community Guidelines apply to everyone who uses the Quiif platform, including drivers, riders, delivery people, Quiif Dine users, and merchants. Drivers and delivery people are independent third-party providers and not actual agents, ostensible agents, or employees of Quiif.